What we do
Reylo runs a clinic's entire patient conversation — from the first WhatsApp message to the last recovery check-in. No lead is ever lost: every message is answered in under 60 seconds, day or night, and the moment one needs a human it's handed to your team with the full history attached.
What Reylo can do
The core system, live today — not a roadmap.
Unified inbox
WhatsApp, Instagram DM and Messenger all flow into one inbox and one patient record — no juggling separate apps per channel.
Dian, the AI coordinator
Replies in under 60 seconds, 24/7, in over 40 languages. Handles pricing questions, objections and scheduling — never gives medical advice.
Booking & deposits
Dian writes bookings directly into the calendar and sends a deposit link on confirmed local payment rails. Payment confirmation is always verified — never left to the AI.
Consent & document vault
Digital e-consent capture tied to the patient record, plus a vault for quotes, pre-op instructions and aftercare documents.
Where Reylo runs today
No invented numbers — just what's true right now.
The Reylo story — what we built and why
Why Reylo exists: aesthetic and medical-tourism clinics lose patients to slow replies, not bad service. This is the story of how Reylo's AI coordinator, Dian, was built to fix that — answering on WhatsApp in under a minute, any hour, in over forty languages, so no lead goes cold waiting for a reply.
How we do it in Reylo
One dashboard runs the whole patient journey — the inbox, the pipeline, the booking, the recovery follow-up — with Dian working inside it.
Four screens, four short clips
Real footage from the actual product — press play on any clip.
The dashboard
The lead pipeline, today's bookings, the patient list, and the financial view your team would actually use day to day.
The inbox
Every channel, one thread per patient — Dian handling the routine replies and handing off the moment something needs a human.
The patient card
Every message, every payment, every document for one patient — the single place your whole team works from.
The calendar
Consults, surgery and recovery check-ins, colour-coded by type — the schedule your front desk runs the day from.
The journey, stage by stage
The exact pipeline every patient moves through inside Reylo — this is the real stepper from a live patient record, not a mockup.
1Capture
2Qualification
3Doctor's consultation
4Decision
5Surgery
6Recovery
How we capture leads
Two things live here: how Reylo captures and qualifies leads for your clinic, and what happens with the details you gave us to unlock this page.
How Reylo captures a lead
The same mechanism that just unlocked this page for you is what runs for your patients, every day.
They reach out on a channel they already use
WhatsApp, Instagram or Messenger — from an ad click, a bio link, or a website chat. No form to fill in first.
Dian replies before they lose interest
Under 60 seconds, any hour, in their own language.
She qualifies while she talks
Procedure interest, budget and timeline are captured conversationally and written straight into the patient record.
The lead lands in your pipeline, ready to work
Your team sees it with full context already attached.
What happens with your information
The name, clinic and email you gave us go straight to our team so we can follow up and, if you want it, set you up with the live demo — nothing more, no spam, and never shared or sold.
Trying the live demo
If you'd like to click around yourself, we'll send you login credentials to a demo clinic. It's pre-loaded so you can see the system working, not an empty account.
Real-looking conversations
Sample WhatsApp, Instagram and Messenger DMs already sitting in the inbox, at different stages.
Every stage already touched
Each demo patient already has a message history, a proposal and a booking behind them.
Built from the same data
Since every stage is already captured in the record, the portal populates itself.
The patient card & patient portal
Because every stage above is already touched by the time a patient reaches the next one, the patient portal builds itself — nothing re-entered, nothing re-asked. These are real screens from the actual product.
What the patient sees
Their plan, their recovery, their documents, their payments and travel — always up to date because it's the same record your team is already working from. No app download; it opens straight from a link.
One record, every department
Reception, the surgeon, the nurse, the coordinator — everyone on your side works from this same patient record: conversation history, proposal and payments, surgery details, recovery check-ins, and signed documents, all in one place. The patient's portal is simply their view into that same record.
The travel desk — the whole cross-border journey
When your patients fly in from abroad, the trip is part of the treatment. Reylo coordinates it on the same patient record your team already works from — no separate system, nothing re-entered.
Visa support letters
A support letter for the embassy, auto-filled from the patient's record and surgery dates — generated and sent to the patient in one step.
Flights
Inbound and return flights tracked against arrival and departure — airline, flight number and time — so the clinic knows exactly when each patient lands.
Hotel & recovery stay
Accommodation for the stay, plus — where it's needed — a nurse-staffed recovery stay for the nights between discharge and flying home.
Airport pickup
Pickup arranged and assigned to a driver, so arrival is handled the moment the patient steps off the plane.
How we capture — and delete — data
Plain language, no legal jargon. If you need the formal policy for procurement, ask us on the call and we'll send it over.
What's captured
Only what's needed to run the patient relationship: contact details, procedure interest, booking and payment status, consent forms, and recovery check-in responses. Nothing pulled from outside the conversation.
Where it lives
Each clinic runs in its own encrypted, isolated workspace. Data is never pooled or shared between clinics, under any circumstance.
Who can see it
Role-based access — front desk, doctors, nurses and finance each see only what their role needs. Financial data stays locked down further still.
Deletion, on request
A patient or clinic can request full deletion at any time. It's removed from the active system immediately and purged from backups on the next cycle.
Built with GDPR-aligned practices and Singapore PDPA in mind. Clinical or urgent conversations are always routed to your human team — Dian gives no medical advice and never makes a clinical judgment call.
Common questions
How fast does Dian reply?+
Under 60 seconds, 24 hours a day — including nights, weekends and holidays. For cross-border clinics that matters even more: a lead in another time zone gets a real answer immediately instead of waiting for your team to wake up.
Does Reylo work for medical tourism and cross-border patients?+
Yes — it's the lead use case. Dian coordinates the full journey for patients travelling internationally for treatment, in 40+ languages, and the travel desk handles the visa, flights, hotel and airport pickup around their surgery. Reylo is live today doing exactly this for Lumiere Aesthetics, whose patients currently travel from Bali to Korea.
Does Dian replace my front-desk or patient-coordination team?+
No. Dian handles the routine volume — first replies, qualification, scheduling, deposits, follow-up — and hands hot, urgent or clinical conversations to your team with full context. The AI tells your team exactly when to step in.
Which channels does Reylo cover?+
WhatsApp first, where aesthetic and medical-tourism patients actually write. Instagram, Messenger and web chat flow into the same inbox and the same patient record.
Is patient data safe?+
Each clinic runs in an isolated, encrypted environment. Data is exportable at any time and never shared between clinics. See "How we capture — and delete — data" above for the full picture.
How do we get started?+
Book a walkthrough. Setup takes under an hour: connect your channels, upload your procedures and price list, and Dian takes it from there. No long setup, no IT project.
Who's behind Reylo
Jasper Drachman
The technical founder. Built Reylo from the ground up — the AI coordinator, the patient journey, and the system that runs a clinic's whole operation in one place.
Ramon
Leads growth. Deep marketing and patient-acquisition experience built specifically around aesthetic clinics.
Dr. Eduardo Nunes
A respected aesthetic surgeon and creator of the REVIVE perioperative protocol built into Reylo.
Book a walkthrough
The fastest way to actually understand Reylo is a 20-minute screen-share with our team. Tell us you're interested below and it comes straight to us — we'll reach out to find a time.
On the call, we'll walk through the full system live:
The complete patient portal — every screen, not just the preview here.
The admin side: multi-location setup, team roles and permissions.
Compliance in detail — data processing, security, and the formal policy docs for your procurement team.
Add a note on what to cover (optional)
Prefer email? Write to us directly at jasper@reylo.ai.